The way you want a tour to start. Jackie leads us up an artificial hill (who knew that was there?). From up there you can see for miles. And just like that we’re underway – this gifted Blue Badge Guide directs our gaze, takes survey, gets us oriented, shows us where we’ll be going. She’s got it. Knows her onions. Inspires confidence. Is warm, friendly, likeable (to say nothing of multi-lingual). Great voice. The whole package.